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Privacy Policy

At Woodcraft Academy, we believe in transparency. This page explains what data we collect, why, how we protect it, and the choices you can make.

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Information We Collect

Account details, contact data, and course activity needed to deliver learning and support.

  • Identity: name, display name, country/region
  • Contact: email address, phone number for support and security notifications
  • Usage: lesson progress, quiz results, device and session metadata
  • Transactional: enrollment history, invoices, refunds

How We Use Data

Provide services, improve lessons, prevent abuse, and meet legal requirements.

  • Operate your account and deliver course content
  • Personalize lessons and recommend relevant materials
  • Detect fraud and secure our platform
  • Comply with tax, accounting, and legal obligations

Retention

We retain data only as long as necessary for the purposes described above.

Typical retention periods: billing records (7 years), support tickets (24 months), course progress (active subscription plus 18 months), security logs (12 months).

Your Choices

You may access, correct, or delete your data and adjust communication preferences.

  • Access: request a copy of your data using the Request Data Export button
  • Correction: update profile details in your account area
  • Deletion: ask us to erase your data when legally and technically feasible
  • Marketing: opt out via unsubscribe links or email preferences

Cookies

Cookies help remember settings like theme and consent. We show a clear opt-in banner.

Categories we use:

  • Necessary: session, security, consent
  • Analytics: measure performance and improve content
  • Preferences: theme, locale

Data Sharing

We do not sell personal data. We share it only with service providers under contract who process it on our behalf, and when required by law.

International Transfers

When data moves across borders, we rely on appropriate safeguards such as Standard Contractual Clauses.

Security

We use encryption in transit, role-based access, and continuous monitoring to protect data. Report issues to [email protected].

Children

Our services are not directed to children under 13. If you believe a child has provided data, contact us to remove it.

Request Data Export

We will compile your account data and email a link to download it. This demo simulates the flow.

Request Received

If this email is associated with an account, you will receive a link to download your data shortly.